--- title: "AI Call Summaries and Transcripts | GBPN" description: "GBPN writes a transcript and a short summary of every recorded business call, so you always know what was said and what happens next, without taking notes." canonical: "https://gbpn.com/ai-call-summaries/" --- > This is the plain-text Markdown version of [the canonical page](https://gbpn.com/ai-call-summaries/). AI call summaries # Know what every call was about, without taking notes. You can’t write things down while you’re driving or on a ladder. GBPN does it for you. After each recorded call, you get a short summary of what was said and what happens next, right next to the customer’s texts. [See Numbers In My Area](https://gbpn.com/signup?source=ai-summaries-hero) No card required to see your numbers · $30/mo flat, taxes included Dana Whitfield (512) 555-0147 9:18 AM CDT Needs · New message · 2m Finished Call • 3:12 Greeting · Played Ring Jess · Answered by Jess WHAT HAPPENED - • Dana needs a deep clean before her move-out inspection. - • Quoted $240 for Thursday morning. Play recording 3:12 Open call details 10/02/26, 4:05 PM JM Great talking with you! Thursday at 9 works, and the total is $240. 10/02/26, 4:12 PM Perfect. Is Thursday still good for the deep clean? 10/03/26, 9:16 AM Reply Note Add tag Message Dana... 9:18 AM CDT 9:41 Every call ## Incoming or outgoing, it’s written down. Calls you make from the app get a summary too. When the customer calls back a week later, you know the price you quoted and what you promised, before you say hello. Need every word? Open the call details for the **full transcript**, with who said what, and the recording. Owen Castillo (512) 555-0186 3:12 PM CDT Waiting · 20m Outgoing Call • 4:48 WHAT HAPPENED - • Owen is moving out of a 2 bed, 2 bath apartment on Oct 15. - • Quoted $310 for a move-out clean, including the fridge and oven. - • He will confirm the date after his walkthrough with the landlord. Play recording 4:48 Open call details 10/03/26, 2:47 PM JM Here’s the quote we talked about: $310 for the move-out clean on Oct 15. 10/03/26, 2:52 PM Reply Note Add tag Message Owen... 3:12 PM CDT 9:41 How it works ## Nothing to set up. It just happens. ### 1\. The call is recorded Call recording is on by default for each number. You can turn it off in your settings at any time. ### 2\. It’s written out GBPN turns the recording into a transcript that shows who said what. ### 3\. You get the short version A few points about what was discussed, decided, and agreed, shown on the call in the app and on your computer. Voicemails are written out too, so you can read them between jobs. [How voicemail works](https://gbpn.com/voicemail) ## Call summary questions Which calls get an AI summary? Every recorded call, incoming or outgoing. Recording is on by default for each number, and you can change it in your settings. What is in a summary? A few short points about what was discussed, what was decided or agreed, and what happens next. The full transcript and the recording are one tap away. Where do I see call summaries? Right in the customer’s conversation, in the GBPN app on iPhone and Android and in the web app on your computer. Open the call details for the full transcript. Do voicemails get transcribed too? Yes. Every voicemail is written out as text, so you can read it in the app or in your email instead of listening. Do I have to turn anything on? No. As long as call recording is on for the number, which it is by default, each call gets a transcript and a summary on its own. ## More of what’s included - [Business calling Know it’s business before you answer. →](https://gbpn.com/business-calling) - [Greetings, hours, and menus Calls go where you want, when you want. →](https://gbpn.com/call-routing) - [Voicemail Read every message in your email. →](https://gbpn.com/voicemail) - [Missed-call text back Callers get a text when you can’t pick up. →](https://gbpn.com/missed-call-text-back) - [Spam call blocking Known spam is screened out before it rings you. →](https://gbpn.com/spam-call-blocking) - [Business texting Text and send photos from your business number. →](https://gbpn.com/business-texting) - [Business contacts Every customer and their whole history. →](https://gbpn.com/contacts) - [Never forget a follow-up Always know who you owe a call or text. →](https://gbpn.com/follow-ups) - [How the inbox works Needs, Waiting, Snoozed, and Done. →](https://gbpn.com/workflow) - [Caller ID and trust Look like a real business when you call. →](https://gbpn.com/caller-id) - [How GBPN uses AI Less busywork, and you stay in charge. →](https://gbpn.com/ai) - [Work as a team Add teammates and ring the right person. →](https://gbpn.com/team) - [Call reports Missed calls, busy hours, and who answered. →](https://gbpn.com/reports) - [iPhone and Android app Free with every line. Optional. →](https://gbpn.com/app) - [Web app Your whole inbox on any computer. →](https://gbpn.com/web-app) ## Let your phone take the notes. Pick your number, and every recorded call comes with a summary. [See Numbers In My Area](https://gbpn.com/signup?source=ai-summaries-close) Works instantly · $30/mo flat · 30-day money-back guarantee