--- title: "AI Features for Your Business Phone | GBPN" description: "GBPN uses AI to summarize every recorded call, turn voicemails into text, set up your call routing in plain English, write your texting registration, and create greetings. Included in every line." canonical: "https://gbpn.com/ai/" --- > This is the plain-text Markdown version of [the canonical page](https://gbpn.com/ai/). AI in GBPN # AI handles the busywork. You handle the customers. GBPN uses AI where it saves a small business real time: noting what every call was about, turning voicemails into text, and setting up your phone line in plain English. You stay in charge of what goes out. [See Numbers In My Area](https://gbpn.com/signup?source=ai-hero) No card required to see your numbers · $30/mo flat, taxes included Dana Whitfield (512) 555-0147 9:18 AM CDT Needs · New message · 2m Finished Call • 3:12 Greeting · Played Ring Jess · Answered by Jess WHAT HAPPENED - • Dana needs a deep clean before her move-out inspection. - • Quoted $240 for Thursday morning. Play recording 3:12 Open call details 10/02/26, 4:05 PM JM Great talking with you! Thursday at 9 works, and the total is $240. 10/02/26, 4:12 PM Perfect. Is Thursday still good for the deep clean? 10/03/26, 9:16 AM Reply Note Add tag Message Dana... 9:18 AM CDT 9:41 Calls ## Know what every call was about, without taking notes. Every recorded call is written out as a transcript, with who said what. Then GBPN adds a few short points: what the customer wanted, what you agreed, and what happens next. It’s right there in the conversation, on your phone and your computer. [How AI call summaries work](https://gbpn.com/ai-call-summaries) Finished Call • 6:48 WHAT HAPPENED - •Owen is moving out on the 30th and needs the unit cleaned for inspection. - •2 bedrooms, 2 baths, plus the inside of the fridge and oven. - •Send a written quote today. He wants the 28th if it’s open. Voicemail ## Read voicemails instead of listening to them. Voicemails are turned into text and land in your email, with the recording attached. Skim it between jobs and know who to call back first. [More about voicemail](https://gbpn.com/voicemail) \[Whitfield Cleaning\] New voicemail from Marcus Bell GBPN · to you · Attachment: voicemail.mp3 New voicemail Marcus Bell (512) 555-0127 · Bell Plumbing Team Whitfield Cleaning Inbox Main Line · (512) 555-0100 Received Sat, Oct 3, 8:52 AM Transcription AI generated Hi, it’s Marcus with Bell Plumbing. We’re finishing a remodel on Elm Street and need a final clean before the owners move in Friday. Can you call me back today? Listen to voicemail Open the full conversation → The recording is also attached to this email as an .mp3. Setup ## Change how calls work by saying it in plain English. Want calls to ring your cell at lunch, or go to voicemail on holidays? Describe it in your own words. GBPN works out the settings and shows you exactly what will change. **Nothing changes until you press Apply**, and you can undo it after. Every call setup also comes with a short, plain-English explanation of what it does. How should your calls work? Tell me what you want to change. I’ll work out the settings and show you what will happen before you apply anything. At lunchtime, ring my cell. If I miss it, use the same voicemail as after hours. Here’s what will change - • Weekdays 12 to 1 PM: calls ring your cell for 20 seconds. - • If you don’t answer, callers hear your after-hours voicemail. - • All other times stay the same. Your calls stay as they are until you apply these changes. Discard Apply changes Also included ## Less paperwork, fewer settings screens. ### Greetings in seconds Type what callers should hear, pick one of six voices, and listen before you save. Or upload a file, or record your own voice in the browser. ### Texting forms, written for you Carriers ask businesses to describe how they text. Press “Write it for me” and GBPN reads your website and drafts the answers. You can edit everything. ### Ask about your account Ask “How are my calls routed?” or “Forward to my cell” in plain English in AI Help. It makes the change for you, and you can type “undo” to reverse it. ### Bring your own AI assistant Use an AI assistant like Claude? Owners can connect it to GBPN and choose exactly what it may do, like look up customers or read conversations. ## AI questions Does AI cost extra? No. Every AI feature on this page is included in your GBPN line at $30 a month. Do I have to use the AI features? No. Summaries and transcripts simply show up next to your calls and voicemails. Everything else, like setup in plain English or AI voices, is there when you want it and out of the way when you don’t. Will AI text my customers by itself? No. GBPN’s AI writes summaries, transcripts, and drafts for you. Texts to customers are sent by you and your team. How do call summaries work? When a call is recorded, GBPN writes it out as a transcript with who said what, then adds a few short points about what was discussed and what happens next. Recording is on by default, and you can turn it off for any number. ## More of what’s included - [Business calling Know it’s business before you answer. →](https://gbpn.com/business-calling) - [Greetings, hours, and menus Calls go where you want, when you want. →](https://gbpn.com/call-routing) - [Voicemail Read every message in your email. →](https://gbpn.com/voicemail) - [Missed-call text back Callers get a text when you can’t pick up. →](https://gbpn.com/missed-call-text-back) - [Spam call blocking Known spam is screened out before it rings you. →](https://gbpn.com/spam-call-blocking) - [Business texting Text and send photos from your business number. →](https://gbpn.com/business-texting) - [Business contacts Every customer and their whole history. →](https://gbpn.com/contacts) - [Never forget a follow-up Always know who you owe a call or text. →](https://gbpn.com/follow-ups) - [How the inbox works Needs, Waiting, Snoozed, and Done. →](https://gbpn.com/workflow) - [Caller ID and trust Look like a real business when you call. →](https://gbpn.com/caller-id) - [AI call summaries Know what every call was about. →](https://gbpn.com/ai-call-summaries) - [Work as a team Add teammates and ring the right person. →](https://gbpn.com/team) - [Call reports Missed calls, busy hours, and who answered. →](https://gbpn.com/reports) - [iPhone and Android app Free with every line. Optional. →](https://gbpn.com/app) - [Web app Your whole inbox on any computer. →](https://gbpn.com/web-app) ## A business line that takes notes for you. Pick your number. AI summaries and transcripts are on from your first call. [See Numbers In My Area](https://gbpn.com/signup?source=ai-close) Works instantly · $30/mo flat · 30-day money-back guarantee