--- title: "Business Hours, Greetings, and Phone Menus | GBPN" description: "A professional greeting, business hours and holidays, and a press-1 phone menu for your business number. Set up for you, free, and easy to change yourself." canonical: "https://gbpn.com/call-routing/" --- > This is the plain-text Markdown version of [the canonical page](https://gbpn.com/call-routing/). Greetings, hours, and menus # Calls go where you want, when you want. Callers hear your business name first. During your hours, calls ring you or your team. After hours and on holidays, they go to voicemail. You decide, and we set it up with you for free. [See Numbers In My Area](https://gbpn.com/signup?source=routing-hero) No card required to see your numbers · $30/mo flat, taxes included Carla Jennings (512) 555-0133 7:48 PM CST Needs · Voicemail · 12m Missed After-Hours Call · Thanksgiving Business hours · Closed for Thanksgiving Holiday greeting · Played Voicemail · Message left · 0:51 Play voicemail 0:51 Open call details 11/26/26, 7:36 PM Reply Note Add tag Message Carla... 7:48 PM CST 9:41 Greetings ## Sound like a business from the first ring. Callers hear your business name before the call connects. We help you set up a professional greeting when you sign up. Want to change it yourself? Type the words and pick one of six AI voices, upload an audio file, or record your own voice right in the browser. Call Greeting “Thanks for calling Whitfield Cleaning. Please hold while we connect you.” Voicemail Greeting “You’ve reached Whitfield Cleaning. We’re with a customer right now. Leave a message and we’ll call you back today.” Holiday Greeting “We’re closed for the holiday. Leave a message and we’ll call you back the next business day.” Menus ## “Press 1 for scheduling. Press 2 for billing.” A phone menu sends callers to the right place: a teammate, a group, or voicemail. You see which option every caller picked, right on the call. Just you? A menu still makes a one-person business sound bigger, and every option can ring your own phone. Kim Tran (512) 555-0161 10:14 AM CDT Waiting · 4m Finished Call • 4:02 Business hours · Open Menu · Pressed 2 → Billing Ring Ana · Answered by Ana WHAT HAPPENED - • Kim asked why the September invoice had two visits. - • Ana confirmed the extra visit was the window clean she booked. Play recording 4:02 Open call details 10/03/26, 10:06 AM Reply Note Add tag Message Kim... 10:14 AM CDT 9:41 Your setup ## Change it in a minute, in plain English. Edit each step on a simple screen, or see the whole path as a map. Or just describe what you want, like “At lunch, ring my cell,” and review the change before it goes live. [How GBPN uses AI](https://gbpn.com/ai) Every setup comes with a short, plain-English summary, so you always know what callers get. app.gbpn.com/settings/call-flows What this flow does Weekdays from 8 AM to 5 PM, callers hear your greeting, then your cell rings for 20 seconds. If you don’t answer, they can leave a voicemail. Nights, weekends, and holidays go straight to your after-hours voicemail. Step 1 Business hours Step 2 Ring Jess Step 3 Voicemail ## Routing questions Who sets up my greeting and business hours? We do, with you. Your number works right away, and a real person helps you set up your greeting, hours, and menu for free. You can change anything yourself later. Can I make a phone menu like “Press 1 for sales”? Yes. Callers press a key to choose, and each option can ring a different person, a group, or voicemail. Every option can even ring you, so callers reach the right place while you take every call. Can calls go somewhere different on holidays? Yes. Add holidays with a name and dates, and they can repeat every year. On a holiday, calls follow your closed route, like a holiday greeting and voicemail. Can I record my own greeting? Yes. Record it in your browser, upload an audio file, or type the words and pick one of six AI voices to read them. Can I change things myself? Yes. Edit each step on a simple screen, see the whole path as a map, or describe the change in plain English and review it before you apply it. ## More of what’s included - [Business calling Know it’s business before you answer. →](https://gbpn.com/business-calling) - [Voicemail Read every message in your email. →](https://gbpn.com/voicemail) - [Missed-call text back Callers get a text when you can’t pick up. →](https://gbpn.com/missed-call-text-back) - [Spam call blocking Known spam is screened out before it rings you. →](https://gbpn.com/spam-call-blocking) - [Business texting Text and send photos from your business number. →](https://gbpn.com/business-texting) - [Business contacts Every customer and their whole history. →](https://gbpn.com/contacts) - [Never forget a follow-up Always know who you owe a call or text. →](https://gbpn.com/follow-ups) - [How the inbox works Needs, Waiting, Snoozed, and Done. →](https://gbpn.com/workflow) - [Caller ID and trust Look like a real business when you call. →](https://gbpn.com/caller-id) - [How GBPN uses AI Less busywork, and you stay in charge. →](https://gbpn.com/ai) - [AI call summaries Know what every call was about. →](https://gbpn.com/ai-call-summaries) - [Work as a team Add teammates and ring the right person. →](https://gbpn.com/team) - [Call reports Missed calls, busy hours, and who answered. →](https://gbpn.com/reports) - [iPhone and Android app Free with every line. Optional. →](https://gbpn.com/app) - [Web app Your whole inbox on any computer. →](https://gbpn.com/web-app) ## A phone line that works the way your business does. Pick your number, and a real person helps you set up your greeting and hours, free. [See Numbers In My Area](https://gbpn.com/signup?source=routing-close) Works instantly · $30/mo flat · 30-day money-back guarantee