--- title: "GBPN vs Grasshopper: Honest Comparison (2026)" description: "GBPN vs Grasshopper: $30 flat vs Solo Plus plus add-ons and fees, recordings deleted after 30 days, texts you can’t export, and who owns it." canonical: "https://gbpn.com/compare/grasshopper/" --- > This is the plain-text Markdown version of [the canonical page](https://gbpn.com/compare/grasshopper/). [← All comparisons](https://gbpn.com/compare) vs # GBPN vs Grasshopper Grasshopper and GBPN are closer than most: both are flat-priced, both ring your real cell phone, and Grasshopper advertises 24/7 support, which beats our weekday hours. The differences are in the add-ons, the fees, and what happens to your recordings and texts. We’re GBPN, so we’re not neutral. That’s why every fact about Grasshopper on this page links to its source: their own website, their help center, their terms of service, their status page, or public reviews. Checked October 3, 2026, at monthly prices. Apples to apples, for 3 people GBPN $30 a month, taxes and fees included Grasshopper Solo Plus $42.50 a month, plus taxes and feesIncludes $9 call blasting and $1.50 texting fee Solo Plus is Grasshopper’s plan for a team sharing one number. Ringing everyone at once costs $9 a month more, and texting adds $1.50 a month. GBPN includes both. [Need less than that? Price it for what you need](#price) What it costs ## Price it for what you actually need Grasshopper’s lowest price leaves out features most businesses use. Pick what you need, and we’ll show the cheapest Grasshopper plan that has all of it. GBPN **$30** Grasshopper Solo Plus **$42.50** People who answer calls or texts Some Grasshopper plans allow only one person. − 3 + What GBPN includes for $30. Untick what you don’t need. - One business number the whole team shares Grasshopper: Solo Plus and up - Ring the whole team at once Grasshopper: Solo Plus and up - Texting and picture messages Grasshopper: every plan - Voicemails written out as text Grasshopper: every plan - Business hours, with a different greeting after hours Grasshopper: every plan - Automatic text to callers you missed GBPN: We turn it on for you · Grasshopper: every plan - A phone menu (“Press 1 for scheduling…”) Grasshopper: Solo Plus and up - Record every call GBPN: Kept until you delete it · Grasshopper: Solo Plus and up - AI summary of every call Grasshopper: Solo Plus and up - Phone support GBPN: Weekdays, 9 AM to 9 PM Pacific · Grasshopper: every plan Things Grasshopper has and GBPN doesn’t. Tick any you need. - Windows or Mac desktop app Grasshopper: every plan - Fax Grasshopper: every plan - Several phone numbers included Grasshopper: Small Business only GBPN $30 a month, whole team. Taxes and fees included. Grasshopper Solo Plus $42.50 a month: $32 plan + $9 call blasting + $1.50 texting fee. Plus taxes and fees. Grasshopper costs $12.50 more a month. That’s $150 a year. Grasshopper adds sales tax and telecom taxes and surcharges, plus $19.50 once to register for texting. Why this plan - •Solo Plus or higher for more than one person, ringing everyone at once, a phone menu, call recording, and AI call summaries. No Grasshopper plan has Only with GBPN - ✓Keep call recordings past 30 days.Grasshopper deletes call recordings after 30 days. - ✓Export your text conversations.Grasshopper says “You cannot download or export text messages.” GBPN doesn’t do If you need these, Grasshopper may be the better fit. We’d rather tell you now. Grasshopper prices are its monthly-billing prices from its pricing page, checked October 3, 2026. On top of Grasshopper’s plan price - +Sales tax and federal, state, and local telecom taxes and surcharges - +Ring every phone at once (“call blasting”): $9 a month - +Texting registration: $19.50 one time, plus $1.50 a month - +Extra numbers: $10 a month each; extra extensions on Solo Plus: $5 a month each - +International calls: per minute, only after 60 days as a customer With GBPN - $30 a month is the whole price: taxes and fees included. - No per-person pricing. Add your whole team to one number. - We don’t add carrier registration fees for texting to your bill. Grasshopper prices are flat per plan, billed monthly. Annual billing is lower ($14, $25, and $55 a month) but is paid a year up front, and GoTo’s terms say payments are non-refundable. Beyond the price ## What a pricing table won’t tell you The things that matter on a busy day, with the proof next to each one. Click any screenshot or quote to see the original. [The real team price](#add-ons)[Your history](#history)[The fine print](#terms)[Getting texting working](#texting)[Who you’re buying from](#owners) [What customers say](#community) The real team price ### Ringing your whole team at once is an add-on. Grasshopper sells Solo Plus as the plan for “sharing a single inbox among your whole team.” But ringing several phones at the same time is a separate feature called call blasting, and Grasshopper says it “is a paid add-on feature to your account.” It’s $9 a month. Texting adds $19.50 to register and $1.50 every month. Sales tax and telecom surcharges come on top. So a team on Solo Plus pays $42.50 a month before taxes, not $32. With GBPN GBPN rings everyone’s cell phone and app at once, with texting, taxes, and fees included, for $30 a month. [ [Image: Grasshopper FAQ: “Please note the call blasting is a paid add-on feature to your account.”] ](https://grasshopper.com/features/call-forwarding/) Grasshopper’s call forwarding page, October 3, 2026. [grasshopper.com ↗](https://grasshopper.com/features/call-forwarding/) [ [Image: Grasshopper pricing, billed monthly: True Solo $18, Solo Plus $32, Small Business $70.] ](https://grasshopper.com/pricing) Grasshopper’s pricing page, monthly billing, October 3, 2026. [grasshopper.com ↗](https://grasshopper.com/pricing) Your history ### Your recordings and texts are your business records. Grasshopper’s help center says call recordings “will be stored for 30 days and then automatically deleted.” A dispute, a warranty question, or a job you quoted six weeks ago won’t have a recording anymore. Texts are harder to keep too. Grasshopper says “You cannot download or export text messages,” and “All SMS history is deleted when you port your number to another service.” If you ever leave, years of customer conversations stay behind. With GBPN GBPN keeps your call recordings until you delete them. You can download any recording, export a call with its transcript, and export whole conversations. > “Recordings will be stored for 30 days and then automatically deleted.” > > Grasshopper help center · Oct 3, 2026 [support.grasshopper.com ↗](https://support.grasshopper.com/help/enable-call-recording) > “You cannot download or export text messages.” > > Grasshopper help center · Oct 3, 2026 [support.grasshopper.com ↗](https://support.grasshopper.com/help/send-text-messages) More proof (1)Less > “All SMS history is deleted when you port your number to another service.” > > Grasshopper help center · Oct 3, 2026 [support.grasshopper.com ↗](https://support.grasshopper.com/help/send-text-messages) The fine print ### A 7-day guarantee on the page. “Non-refundable” in the terms. Grasshopper’s pricing page says it’s “Backed by a 7-day money-back guarantee.” The terms of service from GoTo, Grasshopper’s parent company, say payments are “final and non-refundable,” except where the terms or service descriptions allow. Those terms renew plans automatically unless you give notice “at least 30 days before the current term expires.” If you leave early without cause, the remaining fees for the term “become immediately due and payable.” That matters most on a yearly plan, which is how Grasshopper’s lowest prices are sold. With GBPN GBPN has no contract. You get a 30-day money-back guarantee, and you can browse numbers before you pay anything. > “Except as set forth in Section 3.3 below or in the Service Descriptions, any and all payments you make to us for access to the Services are final and non-refundable.” > > GoTo terms of service, which cover Grasshopper · Oct 3, 2026 [goto.com ↗](https://www.goto.com/company/legal/terms-and-conditions) > “If you pay annually and decide to leave after even one day, there are NO refunds.” > > Grasshopper customer on Trustpilot · May 19, 2026 [trustpilot.com ↗](https://www.trustpilot.com/reviews/6a0cbf703f2665dfda3ef524) Getting texting working ### Registration fees, and no texting during the trial. You can’t text during Grasshopper’s free trial: “you must purchase Grasshopper before starting SMS registration,” and carriers then take 3 to 10 business days. Owners describe paying again each time a registration is rejected. With GBPN GBPN walks you through registration, AI drafts the description from your website, and we don’t add registration fees to your bill. [ [Image: An r/VOIP post: Grasshopper charged $55.50 instead of $19.50 because each failed SMS verification added a $4.50 fee.] ](https://www.reddit.com/r/VOIP/comments/1otijqr/my_experience_with_grasshopper_a_cautionary_tale/) A post on r/VOIP, November 10, 2025. [reddit.com ↗](https://www.reddit.com/r/VOIP/comments/1otijqr/my_experience_with_grasshopper_a_cautionary_tale/) > “If your account is currently in trial status, you must purchase Grasshopper before starting SMS registration.” > > Grasshopper help center · Oct 3, 2026 [support.grasshopper.com ↗](https://support.grasshopper.com/help/register-phone-number-carriers-unlock-sms) More proof (1)Less > “Every time you apply there's a fee you have to pay. We applied three times before we finally got it.” > > Grasshopper customer on Trustpilot · Feb 22, 2026 [trustpilot.com ↗](https://www.trustpilot.com/reviews/699b590e9f7de12ad077e1ef) Who you’re buying from ### Grasshopper’s owner is backed by private equity, with a CCC+ credit rating. Citrix bought Grasshopper in 2015, and it moved to LogMeIn, now called GoTo, in 2017. In 2020, private equity firms Francisco Partners and Evergreen Coast Capital, an affiliate of Elliott Management, took LogMeIn private in a deal valued at about $4.3 billion. In December 2023, Fitch downgraded GoTo’s credit rating to CCC+. In February 2024, GoTo completed a private debt exchange with its lenders, who put in $100 million and got stronger security. Our read: _A heavily indebted owner has to squeeze cash out of its products. Add-ons, surcharges, and prepaid years with no refunds are how that shows up on a small business’s bill._ With GBPN GBPN is family owned by Eric and Kaitlin Turner, self-funded since 2017, with no investors and no lenders to answer to. > “On May 18, 2015, the Company acquired all of the membership interests of Grasshopper Group, LLC” > > Citrix quarterly report to the SEC, period ending June 30, 2015 · Jun 30, 2015 [sec.gov ↗](https://www.sec.gov/Archives/edgar/data/0000877890/000087789015000098/ctxs6-30x201510xq.htm) > “Fitch Downgrades GoTo Group to 'CCC+' from 'B-'” > > Fitch Ratings, via MarketScreener · Dec 13, 2023 [marketscreener.com ↗](https://www.marketscreener.com/quote/stock/RINGCENTRAL-INC-14383012/news/Fitch-Downgrades-GoTo-Group-to-CCC-from-B--45558115/) More proof (1)Less > “a private debt exchange transaction was consummated with holders of a majority of its Existing Term Loans and Existing Notes” > > GoTo’s own blog · Feb 5, 2024 [goto.com ↗](https://www.goto.com/blog/goto-group-update-feb-5-2024) In their own words ## What Grasshopper customers say on Trustpilot Grasshopper has no company forum, so the clearest picture of day-to-day life comes from reviews. On Trustpilot, Grasshopper is rated 2.9 from 349 reviews. Small business owners on Reddit tell similar stories. [Read Trustpilot yourself ↗](https://www.trustpilot.com/review/grasshopper.com?sort=recency) Ratings elsewhere, October 3, 2026 [ Trustpilot 2.9 / 5 349 reviews ](https://www.trustpilot.com/review/grasshopper.com)[ Apple App Store 4.7 / 5 about 46,000 ratings ](https://apps.apple.com/us/app/grasshopper/id579356813)[ Google Play 4.4 / 5 about 5,000 reviews ](https://play.google.com/store/apps/details?id=com.grasshopper.dialer) Most Grasshopper reviews are positive, and plenty of customers love the app. The themes below come from the rest. ### Prepaid years and refunds The lowest prices are annual, and reviewers who leave early say they get nothing back. > “I had bought the phone number for a year and no refund would be given.” > > Grasshopper customer on Trustpilot · Apr 3, 2026 [trustpilot.com ↗](https://www.trustpilot.com/reviews/69d062bc3e436f38bbf3990a) > “If you pay annually and decide to leave after even one day, there are NO refunds.” > > Grasshopper customer on Trustpilot · May 19, 2026 [trustpilot.com ↗](https://www.trustpilot.com/reviews/6a0cbf703f2665dfda3ef524) ### Getting a person Support is advertised as 24/7. Reviewers describe an AI assistant first. > “got an ai receptionist for 40 minutes who did nothing.” > > Grasshopper customer on Trustpilot · Sep 23, 2026 [trustpilot.com ↗](https://www.trustpilot.com/reviews/6ab3c90df8e90350252b79b4) ### Accounts closed Some owners say their account was shut with little explanation. > “Grasshopper abruptly closed both of our accounts without warning.” > > Grasshopper customer on Trustpilot · Sep 22, 2026 [trustpilot.com ↗](https://www.trustpilot.com/reviews/6ab1b0ea277c9266a2fb00d1) ### Texting Registration fees and rejections, and texts you can’t search or export. > “I’ve lost clients because, despite repeated attempts and hours spent verifying my information, Grasshopper failed to activate my SMS service.” > > Small business owner on r/VOIP · Nov 10, 2025 [reddit.com ↗](https://www.reddit.com/r/VOIP/comments/1otijqr/my_experience_with_grasshopper_a_cautionary_tale/) ### To be fair - •Grasshopper’s apps are well rated: 4.7 on the App Store and 4.4 on Google Play. Many long-time customers are happy with it. - •Grasshopper replies to most negative reviews on Trustpilot. - •Its status page shows no calling outage in the last 12 months, and GoTo says its 2022 security incident had no impact on Grasshopper. Don’t take our word for it. [Read Trustpilot yourself ↗](https://www.trustpilot.com/review/grasshopper.com?sort=recency) Sorted by New, so you see what it’s like this week. Read a few pages. Every feature, plan by plan The full side-by-side table: GBPN and every Grasshopper plan, including where Grasshopper is better. + - ✓Has it - ◐Partly, limited, or costs extra - ✕Doesn’t have it GBPN · $30/mo True Solo · $18/moSolo Plus · $32/moSmall Business · $70/mo People ✓ Has it: Your whole team, no extra cost ✕ Doesn’t have it: 1 user ◐ Partly: Unlimited users, 3 extensions ✓ Has it: Unlimited users and extensions Ring everyone at once ✓ Has it: Included ✕ Doesn’t have it: One user ◐ Partly: $9 a month add-on ◐ Partly: $9 a month add-on Support ✓ Has it: Call a real person, weekdays 9 AM to 9 PM Pacific, or text or chat ✓ Has it: 24/7 support by phone and chat, advertised ✓ Has it: 24/7 support by phone and chat, advertised ✓ Has it: 24/7 support by phone and chat, advertised Onboarding ✓ Has it: Dedicated onboarding for every customer, free ◐ Partly: Setup assistant in the app ◐ Partly: Setup assistant in the app ◐ Partly: Setup assistant in the app Phone menu ✓ Has it: Included ✕ Doesn’t have it: Not included ✓ Has it: Included ✓ Has it: Included Call recording ✓ Has it: Every call, kept until you delete it ✕ Doesn’t have it: Not included ◐ Partly: Deleted after 30 days ◐ Partly: Deleted after 30 days AI call summaries ✓ Has it: Every recorded call ✕ Doesn’t have it: Not included ✓ Has it: Included ✓ Has it: Included Texting registration ✓ Has it: Guided, with AI help. No registration fees added to your bill. ◐ Partly: $19.50 one time, plus $1.50 a month ◐ Partly: $19.50 one time, plus $1.50 a month ◐ Partly: $19.50 one time, plus $1.50 a month Your text history ✓ Has it: Export any conversation ✕ Doesn’t have it: Can’t be exported. Deleted when you port your number away. ✕ Doesn’t have it: Can’t be exported. Deleted when you port your number away. ✕ Doesn’t have it: Can’t be exported. Deleted when you port your number away. Calls on the road ✓ Has it: Rings your real cell phone. The app calls out over your cell service by default. ✓ Has it: The app uses your cell carrier by default ✓ Has it: The app uses your cell carrier by default ✓ Has it: The app uses your cell carrier by default Refunds and renewal ✓ Has it: 30-day money-back guarantee. No contracts. ◐ Partly: 7-day guarantee advertised; GoTo’s terms say payments are non-refundable ◐ Partly: 7-day guarantee advertised; GoTo’s terms say payments are non-refundable ◐ Partly: 7-day guarantee advertised; GoTo’s terms say payments are non-refundable Texting during the trial No trial. A 30-day money-back guarantee instead. ✕ Doesn’t have it: Not available until you buy ✕ Doesn’t have it: Not available until you buy ✕ Doesn’t have it: Not available until you buy Apps ◐ Partly: iPhone, Android, and any web browser ✓ Has it: iPhone, Android, Windows, and Mac (M1 or newer). No iPad. ✓ Has it: iPhone, Android, Windows, and Mac (M1 or newer). No iPad. ✓ Has it: iPhone, Android, Windows, and Mac (M1 or newer). No iPad. Fax ✕ Doesn’t have it: Not available ✓ Has it: Virtual fax ✓ Has it: Virtual fax ✓ Has it: Virtual fax Phone numbers included ◐ Partly: One; more can be added ◐ Partly: One ✓ Has it: One ✓ Has it: Four Swipe the table sideways to see every plan. ## Grasshopper is the better choice if… - You want support available 24/7 - You need fax, or Windows and Mac desktop apps - You want a live or AI receptionist service as an add-on - You’re one person, want the lowest price, and don’t need to keep recordings ## GBPN is the better choice if… - You want your whole team’s phones to ring at once without an add-on - You want to keep your call recordings and your text history - You want one price with taxes, fees, and texting fees included - You want dedicated onboarding with a real person, free - You want a money-back guarantee and no contract [See Numbers In My Area](https://gbpn.com/signup?source=compare-grasshopper-choose) Switching ## Moving from Grasshopper to GBPN Keep your Grasshopper number. We move it to GBPN for free, usually in 7 to 10 business days, and calls keep working the whole time. Grasshopper deletes your text history when the number moves, so save anything you need first. [How keeping your number works](https://gbpn.com/phone-number-porting) ## GBPN vs Grasshopper questions Is GBPN cheaper than Grasshopper? For a team, yes. Grasshopper Solo Plus is $32 a month, ringing everyone at once is a $9 add-on, and texting adds $1.50 a month, plus sales tax and telecom surcharges: $42.50 before taxes. GBPN is $30 with all of that included. For one person, Grasshopper True Solo is $18 a month plus taxes and fees, but it has no call recording or phone menu. Does Grasshopper ring all my phones at once? Only with call blasting, which Grasshopper says “is a paid add-on feature to your account.” It costs $9 a month. GBPN rings everyone’s phone at once as part of the $30. Does Grasshopper keep call recordings? For 30 days. Grasshopper’s help center says recordings “will be stored for 30 days and then automatically deleted.” GBPN keeps recordings until you delete them. Can I export my texts from Grasshopper? No. Grasshopper says “You cannot download or export text messages,” and that all text history is deleted when you move your number to another service. Does Grasshopper have better support than GBPN? Grasshopper advertises 24/7 support, and GBPN’s phone support is weekdays, 9 AM to 9 PM Pacific. If round-the-clock support matters most, that’s a real point for Grasshopper. GBPN adds free dedicated onboarding with a real person for every customer. Who owns Grasshopper? GoTo, formerly LogMeIn, owns Grasshopper. Private equity firms Francisco Partners and Evergreen Coast Capital took LogMeIn private in 2020. GBPN is family owned and self-funded. Can I move my number from Grasshopper to GBPN? Yes, for free. It usually takes 7 to 10 business days. Save anything you need from your texts first, because Grasshopper deletes text history when the number moves. ## How we made this page - We compare monthly-billing prices for everyone, because that’s what you pay if you don’t commit to a year. - The top of the page compares GBPN with the Grasshopper plan that includes what GBPN includes, not Grasshopper’s cheapest plan. - Every Grasshopper fact links to its source. Quotes are short and unedited, and we leave out customers’ usernames. - We say where Grasshopper is better. If you need those things, choose Grasshopper. - Prices and plans change. See something out of date? Email [support@gbpn.com](mailto:support@gbpn.com) and we’ll fix it. ## Sources, checked October 3, 2026 - [Grasshopper pricing](https://grasshopper.com/pricing) - [Grasshopper call forwarding and call blasting](https://grasshopper.com/features/call-forwarding/) - [Grasshopper: Send text messages](https://support.grasshopper.com/help/send-text-messages) - [Grasshopper: Enable call recording](https://support.grasshopper.com/help/enable-call-recording) - [Grasshopper: Register your number to unlock texting](https://support.grasshopper.com/help/register-phone-number-carriers-unlock-sms) - [Grasshopper international rates](https://grasshopper.com/resources/international-rates/) - [GoTo terms of service](https://www.goto.com/company/legal/terms-and-conditions) - [GoTo status page](https://status.goto.com/) - [GoTo: Group update, February 5, 2024](https://www.goto.com/blog/goto-group-update-feb-5-2024) - [Fitch downgrades GoTo Group to CCC+ (Dec 13, 2023)](https://www.marketscreener.com/quote/stock/RINGCENTRAL-INC-14383012/news/Fitch-Downgrades-GoTo-Group-to-CCC-from-B--45558115/) - [LogMeIn take-private announcement (SEC 8-K, Dec 2019)](https://www.sec.gov/Archives/edgar/data/1420302/000119312519315734/d814312dex991.htm) - [Citrix 10-Q: Grasshopper acquisition (2015)](https://www.sec.gov/Archives/edgar/data/0000877890/000087789015000098/ctxs6-30x201510xq.htm) - [GoTo: Response to a security incident (Grasshopper not affected)](https://www.goto.com/blog/our-response-to-a-recent-security-incident) - [Grasshopper on Trustpilot](https://www.trustpilot.com/review/grasshopper.com) ## A simpler business line than Grasshopper. One flat price for your whole team, set up for you by a real person you can call. Keep your current number for free. [See Numbers In My Area](https://gbpn.com/signup?source=compare-grasshopper-close) Works instantly · $30/mo flat · 30-day money-back guarantee