--- title: "Privacy Policy | GBPN" description: "GBPN privacy policy: we never sell your data. What we collect, why, and your choices." canonical: "https://gbpn.com/legal/privacy-policy/" --- > This is the plain-text Markdown version of [the canonical page](https://gbpn.com/legal/privacy-policy/). Legal # Privacy Policy Last updated: August 22, 2026 · GBPN LLC, 100 N Howard St, STE R, Spokane, WA 99201 Quick Navigation - [Information Collection](#collect) - [How We Use Information](#use) - [Information Sharing](#sharing) - [Data Security](#security) - [Data Retention](#retention) - [Your Rights](#rights) - [Cookies & Tracking](#cookies) - [Third-Party Services](#third-party) - [Children's Privacy](#children) - [Privacy Changes](#changes) - [Contact Us](#contact) This Privacy Policy describes how GBPN LLC ("we," "us," or "our") collects, uses, and protects your personal information when you use our website (gbpn.com) and our business phone number services (collectively, the "Service"). The short version: we never sell your data. We are self-funded, our revenue is your subscription, and your information exists in our systems for one purpose: running your phone service. By using our Service, you agree to the collection and use of information in accordance with this policy. ## Information We Collect Types of personal information we gather ### Account Information - Name and email address - Phone numbers (personal and business) - Billing address and payment information - Business name and type - Account preferences and settings ### Communication Data - Call logs and metadata - Text message content and metadata - Voicemail recordings and transcriptions - Call recordings (when enabled) - Contact lists and notes ### Usage Information - Website usage and analytics - Device information and IP address - Browser type and operating system - Feature usage and preferences - Support interactions ### Third-Party Information - Payment processor data - Telecommunications carrier information - Number portability records - Analytics and marketing tools - Support platform data ## How We Use Your Information The purposes for which we process your data ### Service Delivery - Provide phone number services - Route calls and messages - Maintain call quality and reliability - Enable voicemail and transcription - Support number portability ### Account Management - Create and maintain your account - Process payments and billing - Provide customer support - Send service notifications - Manage subscription changes ### Communication - Respond to your inquiries - Send important service updates - Provide technical support - Send billing and payment notices - Marketing communications (with consent) ### Optional Signup Reminder Texts A cell number provided for call forwarding is not consent to receive marketing texts. If you separately opt in, we may send up to two automated signup reminders from GBPN. Message and data rates may apply. Reply HELP for help or STOP to cancel. Consent is not required to purchase our Service. We record your choice, its timestamp, IP address, source, and the disclosure version so we can honor and document your preference. ### Legal & Compliance - Comply with legal obligations - Prevent fraud and abuse - Enforce our terms of service - Respond to legal requests - Protect user safety ## Information Sharing When and with whom we share your information We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances: We do not share mobile numbers or SMS opt-in data and consent with third parties or affiliates for their own marketing or promotional purposes. ### Service Providers We share information with trusted third parties who help us provide our services: - Telecommunications carriers - Payment processors - Cloud hosting providers - Customer support platforms - Analytics and marketing tools ### Legal Requirements We may disclose information when required by law or to protect our rights: - Legal process or court orders - Government or regulatory requests - Law enforcement investigations - Emergency situations - Protection of rights and safety ### Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change and provide choices regarding your information. ## Data Security How we protect your information We implement comprehensive security measures to protect your personal information: ### Technical Safeguards - SSL/TLS encryption for data transmission - Encryption for stored data - Regular security updates - Secure cloud infrastructure ### Access Controls - Role-based access permissions - Regular access reviews - Secure development practices - Incident response procedures **Important:** while we use industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using best practices. ## Data Retention How long we keep your information We retain your personal information for different periods depending on the type of data and our business needs: ### Active Account Data - **Account information:** during active subscription - **Call logs and text messages:** for the life of your account; lifetime call history is a feature of the Service - **Voicemails:** until deleted by you - **Billing records:** 7 years ### After Account Closure - **Account data:** up to 30 days for reactivation after ordinary account closure, unless you request permanent account deletion - **Communication data:** deleted - **Billing records:** 7 years (legal requirement) - **Marketing preferences:** until opt-out You can request earlier deletion of your data by contacting us. Some data may be retained longer if required by law or for legitimate business purposes (e.g., fraud prevention, legal compliance). ## Your Rights & Choices Control over your personal information You have the following rights regarding your personal information: ### Access & Control - **Access:** request a copy of your data - **Correction:** update inaccurate information - **Deletion:** request removal of your data - **Portability:** export your data - **Restriction:** limit processing of your data ### Communication Preferences - **Marketing:** opt out of promotional emails - **Notifications:** control service alerts - **Cookies:** manage tracking preferences ### How to Exercise Your Rights Contact us at [support@gbpn.com](mailto:support@gbpn.com) or call (844) 822-2255. We will respond to your request within 30 days. Some requests may require identity verification for security purposes. Depending on your state, you may have additional rights (such as those under the California Consumer Privacy Act). We honor verified requests regardless of which state you live in. To permanently delete your GBPN account and associated data, follow the steps on our [Account Deletion page](https://gbpn.com/legal/account-deletion). ## Cookies & Tracking Technologies How we use cookies and similar technologies We use cookies and similar technologies to enhance your experience and improve our services: ### Essential Cookies Required for basic site functionality: - Authentication and login - Security and fraud prevention - Site preferences and settings ### Analytics Cookies Help us understand site usage: - Page views and interactions - Performance monitoring ### Marketing Cookies For advertising and marketing: - Conversion tracking - Remarketing campaigns ### Managing Cookies You can control cookies through your browser settings. Note that disabling essential cookies may affect site functionality. Most browsers allow you to view, delete, and block cookies. ## Third-Party Services External services we use and their privacy practices Our service integrates with various third-party providers. Each has their own privacy policies: ### Telecommunications - Carrier partners: voice, SMS, and number provisioning - Emergency services: 911 routing ### Business Services - Payment processing - Website analytics - Customer support tools **Note:** we carefully select partners who maintain high privacy standards. However, we are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies. ## Children's Privacy Protection of minors' personal information Our Service is intended for business use by adults. We do not knowingly collect personal information from children under 13 years of age. If we discover that we have collected personal information from a child under 13 without parental consent, we will delete that information immediately. If you are a parent or guardian and believe your child has provided personal information to us, please contact us at [support@gbpn.com](mailto:support@gbpn.com) so we can take appropriate action. ## Privacy Policy Changes How we handle updates to this policy We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. All changes will be posted on this page with an updated "Last Updated" date. **Notification of changes:** for material changes that significantly affect your privacy rights, we will notify you via email or through a prominent notice on our website at least 30 days before the changes take effect. Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy. If you do not agree to the changes, you should discontinue use of our Service and contact us about closing your account. ## Contact Us Questions about this privacy policy ### Privacy Questions [support@gbpn.com](mailto:support@gbpn.com) (844) 822-2255 · Real human support ### Mailing Address GBPN LLC Privacy Department 100 N Howard St, STE R Spokane, WA 99201