--- title: "The Inbox That Tracks Every Follow-Up | GBPN" description: "See who is waiting on you at a glance. Every call, text, and voicemail sorts itself into Needs, Waiting, or Snoozed, so customer follow-ups stop slipping." canonical: "https://gbpn.com/workflow/" --- > This is the plain-text Markdown version of [the canonical page](https://gbpn.com/workflow/). The GBPN inbox # See who’s waiting on you. At a glance. Every call, text, and voicemail sorts itself into **Needs**, **Waiting**, or **Snoozed**. One look tells you who you owe a reply, and who still owes you one. [Get My Business Number](https://gbpn.com/signup?source=workflow-hero) Included with every line · $30/mo flat · 30-day money-back guarantee Good morning, Jess Needs 3 Waiting 4 Snoozed 2 Done Blocked Search all conversations Today DW Dana Whitfield 9:14 AM Could you send a quote for a move-out clean? Needs attention · New customer message LO Luis Ortega 8:52 AM Missed call Needs attention · 22 min MB Marcus Bell 8:30 AM Voicemail · 0:38 Needs attention · New voicemail Once you read a text, it looks handled. Even if you never answered it. The voicemail you meant to return sinks under ten new ones. The “I’ll check back Friday” lives only in your head. By the time you remember, they’ve **called someone else.** GBPN keeps track of what’s still unfinished. How it works ## One question sorts every conversation: who has the next move? You don’t file anything. Each call, text, and reply moves the conversation to the right place by itself. Needs 3 Waiting 4 Snoozed 2 Done Blocked - Needs attention ### You have the next move. New texts, voicemails, and missed calls land here on their own. So does a call you answered, in case it needs a follow-up. - Waiting for response ### They have the next move. Reply or call, and the conversation moves here by itself. When they write back, it goes straight back to Needs. - Snoozed ### Not yet, on purpose. Pick a time and add a note. When that time comes, it is back in Needs with your note attached. - Done ### Nothing left to do. Done keeps the history. If they text again next month, the conversation comes right back to Needs. Watch it work ## Follow one customer from first text to booked job. Dana wants a quote for a move-out clean. Here is every step, exactly as it looks in the app. 1. 01 Tuesday, 9:14 AM ### Her text lands in Needs. Nobody has answered Dana yet, so the next move is yours. She goes to the top of Needs, and the count goes up by one. Needs 1 Waiting 0 Snoozed 0 Done Blocked Today DW Dana Whitfield Just now Could you send a quote for a move-out clean? Needs attention · New customer message 2. 02 9:16 AM ### Opening it doesn’t make it disappear. On a normal phone, reading a text marks it read, and it drops out of mind. Here it stays in Needs until someone replies, snoozes it, or marks it Done. Read it in the truck. Answer it at lunch. D Dana Whitfield (512) 555-0147 9:16 AM Needs attention · New customer message Mark done Hi! Could you send a quote for a move-out clean? 2 bed, 1 bath. 9:14 AM Reply Note Add tag Message contact… 9:16 AM CDT 3. 03 9:20 AM ### You reply. She moves to Waiting by herself. No button to press. Sending the text tells the inbox the next move is Dana’s. Waiting keeps her in view without making her look like unfinished work. Needs 0 Waiting 1 Snoozed 0 Done Blocked D Dana Whitfield (512) 555-0147 9:20 AM Waiting for response · Message sent Mark done Hi! Could you send a quote for a move-out clean? 2 bed, 1 bath. 9:14 AM JS Happy to! It’s $240 for a 2 bed, 1 bath. Want me to hold a day for you? 9:20 AM 4. 04 2:05 PM ### She writes back. She’s back in Needs. Dana asks you to check back Friday. Her reply puts the conversation straight back in Needs, where you’ll see it next time you look. D Dana Whitfield (512) 555-0147 2:05 PM Needs attention · Customer replied Mark done JS Happy to! It’s $240 for a 2 bed, 1 bath. Want me to hold a day for you? 9:20 AM Sounds good! Can you check back with me Friday? I need to ask my landlord first. 2:05 PM 5. 05 2:07 PM ### Snooze it until Friday, with a note. Type the time the way you’d say it, like “friday 9am.” Add a note so you know why it came back. Then Dana leaves your list until Friday. Snooze conversation Follow-up note (optional) Ask if her landlord said yes, then book the clean This note stays with the conversation and is shown when it returns. Quick times For 1 hour Tue, 3:05 PM Until tomorrow at 9 AM Wed, 9:00 AM Until next Monday at 9 AM Mon, 9:00 AM Or choose another time friday 9am Use Fri at 9:00 AM When the time arrives, this returns to Needs attention for everyone with its follow-up context intact. Returns Fri at 9:00 AM Snooze for everyone 6. 06 Friday, 9:00 AM ### Friday morning, she comes back on her own. Right on time, Dana is back in Needs with your note on top. If you use the GBPN app, your phone gets an alert with the note, too. Brightside Cleaningnow Snooze ended Dana Whitfield: Ask if her landlord said yes, then book the clean D Dana Whitfield (512) 555-0147 9:00 AM Needs attention · Snooze ended Mark done Sounds good! Can you check back with me Friday? I need to ask my landlord first. Tue 2:05 PM Returned from snooze Follow-up time: Fri at 9:00 AM Follow-up note Ask if her landlord said yes, then book the clean Jess snoozed this Tue at 2:07 PM. 7. 07 Friday, 9:14 AM ### She books. You mark it Done. Done means nothing is left to do. The whole conversation stays in her history. If she texts again next spring, she lands right back in Needs. D Dana Whitfield (512) 555-0147 9:14 AM Done JS Hi Dana! Did your landlord give you the okay? 9:04 AM Yes! Can you do Saturday at 10? 9:09 AM JS You’re booked for Saturday at 10. See you then! 9:12 AM Marked done by Jess · Fri 9:14 AM Needs: 0 That’s what caught up looks like. No scrolling back through old texts. No wondering if you forgot someone. When Needs is empty, every customer has been answered, scheduled, or finished. Good evening, Jess Needs 0 Waiting 3 Snoozed 1 Done Blocked You’re all caught up New customer messages, missed calls, and voicemails will appear here. Celebrate Why it works ## How you stop falling behind. ### Your follow-up list builds itself. Calls, texts, and voicemails sort themselves as they happen. No sticky notes, and no second app to keep up to date. ### Read it now. Answer it later. Opening a message does not clear it. It stays in Needs until someone replies, snoozes it, or marks it Done. ### Your promises come back on time. “I’ll check back Friday” becomes a snooze with a note. On Friday, it is back in Needs, and it tells you why. ### Missed calls count, too. An automatic “Sorry we missed you” text does not count as a reply. The call stays in Needs until a person follows up. ### See who owes you an answer. Waiting lists every customer who has the next move. Tap the + to see Needs and Waiting together in one list. ### Scheduled texts handle themselves. Schedule a text and the conversation waits in Snoozed. When it sends, it moves to Waiting. If it does not go through, it comes back to Needs. When you hire help ## Everyone works from the same list. When your helper replies to a customer, the conversation leaves Needs for everyone, so nobody answers twice. Each row shows who marked it Done. A snooze note tells the next person exactly what to do. Needs 2 Waiting 5 Snoozed 1 Done Blocked Today DW Dana Whitfield 9:14 AM You’re booked for Saturday at 10. See you then! Done by Jess RK Rita Kaplan 8:41 AM Finished call · 3m 12s Done by Alex TP Tom Pruitt 8:05 AM Note: Keys are under the mat Done by Sam ## Start every day knowing who’s waiting on you. The inbox comes with every GBPN line, on your phone and on your computer. $30 a month, everything included. [Get My Business Number](https://gbpn.com/signup?source=workflow-final) Works instantly · $30/mo flat · 30-day money-back guarantee