Legal
Privacy Policy
Last updated: June 10, 2026 · GBPN LLC, 100 N Howard St, STE R, Spokane, WA 99201
This Privacy Policy describes how GBPN LLC ("we," "us," or "our") collects, uses, and protects your personal information when you use our website (gbpn.com) and our business phone number services (collectively, the "Service").
The short version: we never sell your data. We are self-funded, our revenue is your subscription, and your information exists in our systems for one purpose: running your phone service.
By using our Service, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Types of personal information we gather
Account Information
- Name and email address
- Phone numbers (personal and business)
- Billing address and payment information
- Business name and type
- Account preferences and settings
Communication Data
- Call logs and metadata
- Text message content and metadata
- Voicemail recordings and transcriptions
- Call recordings (when enabled)
- Contact lists and notes
Usage Information
- Website usage and analytics
- Device information and IP address
- Browser type and operating system
- Feature usage and preferences
- Support interactions
Third-Party Information
- Payment processor data
- Telecommunications carrier information
- Number portability records
- Analytics and marketing tools
- Support platform data
How We Use Your Information
The purposes for which we process your data
Service Delivery
- Provide phone number services
- Route calls and messages
- Maintain call quality and reliability
- Enable voicemail and transcription
- Support number portability
Account Management
- Create and maintain your account
- Process payments and billing
- Provide customer support
- Send service notifications
- Manage subscription changes
Communication
- Respond to your inquiries
- Send important service updates
- Provide technical support
- Send billing and payment notices
- Marketing communications (with consent)
Legal & Compliance
- Comply with legal obligations
- Prevent fraud and abuse
- Enforce our terms of service
- Respond to legal requests
- Protect user safety
Data Security
How we protect your information
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Encryption for stored data
- Regular security updates
- Secure cloud infrastructure
Access Controls
- Role-based access permissions
- Regular access reviews
- Secure development practices
- Incident response procedures
Important: while we use industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using best practices.
Data Retention
How long we keep your information
We retain your personal information for different periods depending on the type of data and our business needs:
Active Account Data
- Account information: during active subscription
- Call logs and text messages: for the life of your account; lifetime call history is a feature of the Service
- Voicemails: until deleted by you
- Billing records: 7 years
After Account Closure
- Account data: 30 days (for reactivation)
- Communication data: deleted
- Billing records: 7 years (legal requirement)
- Marketing preferences: until opt-out
You can request earlier deletion of your data by contacting us. Some data may be retained longer if required by law or for legitimate business purposes (e.g., fraud prevention, legal compliance).
Your Rights & Choices
Control over your personal information
You have the following rights regarding your personal information:
Access & Control
- Access: request a copy of your data
- Correction: update inaccurate information
- Deletion: request removal of your data
- Portability: export your data
- Restriction: limit processing of your data
Communication Preferences
- Marketing: opt out of promotional emails
- Notifications: control service alerts
- Cookies: manage tracking preferences
How to Exercise Your Rights
Contact us at support@gbpn.com or call (844) 822-2255. We will respond to your request within 30 days. Some requests may require identity verification for security purposes. Depending on your state, you may have additional rights (such as those under the California Consumer Privacy Act). We honor verified requests regardless of which state you live in.
Third-Party Services
External services we use and their privacy practices
Our service integrates with various third-party providers. Each has their own privacy policies:
Telecommunications
- Carrier partners: voice, SMS, and number provisioning
- Emergency services: 911 routing
Business Services
- Payment processing
- Website analytics
- Customer support tools
Note: we carefully select partners who maintain high privacy standards. However, we are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies.
Children's Privacy
Protection of minors' personal information
Our Service is intended for business use by adults. We do not knowingly collect personal information from children under 13 years of age.
If we discover that we have collected personal information from a child under 13 without parental consent, we will delete that information immediately. If you are a parent or guardian and believe your child has provided personal information to us, please contact us at support@gbpn.com so we can take appropriate action.
Privacy Policy Changes
How we handle updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. All changes will be posted on this page with an updated "Last Updated" date.
Notification of changes: for material changes that significantly affect your privacy rights, we will notify you via email or through a prominent notice on our website at least 30 days before the changes take effect.
Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy. If you do not agree to the changes, you should discontinue use of our Service and contact us about closing your account.
Contact Us
Questions about this privacy policy
Privacy Questions
support@gbpn.com
(844) 822-2255 · Real human support
Mailing Address
GBPN LLC
Privacy Department
100 N Howard St, STE R
Spokane, WA 99201