Your voicemail is probably the robot. Or 2019 you, with the kids yelling in the background.
Or worst of all: “The number has a voicemail box that has not been set up.”
You’ve meant to fix it for months. But recording means hearing your own voice, and nobody likes that.
Short on time? Don’t want to write and record this yourself? We’ll do it for you. See how
Why your business voicemail greeting matters
When you’re on a job, your voicemail answers for you. A bad one can cost you the call.
- The robot doesn’t say your business name. Callers aren’t sure they dialed the right place.
- “Mailbox full” or “not set up” means they can’t leave a message at all. Plenty will just call the next name on Google.
- “Hey, it’s Mike” could be anybody. It doesn’t sound like a business.
What’s a good business voicemail greeting?
One that says your business name, tells callers what to leave, and says when you’ll call back. Put it in this order:
- Business name
- Why you can’t pick up (“I’m on a job” is plenty)
- What to leave: name, number, address, what’s going on
- When you’ll call back (only promise what you’ll really do)
- Thanks
“Hey, thanks for calling Ridgeline Roofing. We’re up on a roof right now. Leave your name, number, address, and what’s going on, and we’ll call you back today.”
What is a good short voicemail greeting?
Say your business name and ask for a name and number. Keep it 10 to 20 seconds.
“You’ve got Greenway Lawn Care. Leave your name and number and what you need. We’ll call you back.”
What is a good business answer phone message?
It’s just another name for a voicemail greeting. If you want to go a bit longer, add your hours or what to do if it’s urgent.
“Thanks for calling Summit Heating and Air. We’re around 7 to 5, weekdays. Leave your name, number, and address. No heat? Say ‘no heat’ so we see it first.”
What is a good script for a voicemail?
Copy this and fill in the blanks:
“Hey, thanks for calling [Business Name]. We’re [on a job / done for the day]. Leave your name, number, [address], and what you need, and we’ll call you back [today / tomorrow morning]. Thanks!”
Business voicemail message examples by situation
On a job site
“Hey, you’ve reached Carter Electric. My hands are full right now. Leave your name, number, and what you need, and I’ll call you back once I’m off the ladder.”
After hours
“Thanks for calling Precision Plumbing. We’re done for the day and back at 7 tomorrow. Leave your name, number, and what’s going on, and we’ll call you first thing.”
Weekends and holidays
“Hey, this is Ridgeline Roofing. We’re off for the holiday and back on [day]. Leave your name, number, and address, and we’ll call you when we’re back.”
(Set a reminder to switch it back when you reopen.)
Busy season
“Thanks for calling Summit Heating and Air. It’s crazy busy, so we’re booking a few days out. Leave your name, number, and address, and we’ll call you back within a day.”
One-person shop
“Hey, it’s Tony with Tony’s Handyman. It’s just me, and I’m probably on a job. Leave your name, number, and what needs fixing, and I’ll call you back between jobs.”
Crew with an office
“Thanks for calling Ridgeline Roofing. Leave your name, number, and address, and someone from our office will call you back today to get you on the schedule.”
Voicemail greeting examples by trade
Ask for the details you’ll need, so your callback isn’t just “So… what’s going on?”
Landscaping and lawn care
“Hey, you’ve got Greenway Lawn Care. Leave your name, number, and address, and tell us if it’s mowing, cleanup, or a bigger project. We’ll call you back with a quote.”
Roofing
“Thanks for calling Ridgeline Roofing. Leave your name, number, and address, and let us know if it’s a leak, storm damage, or a new roof. We’ll call you back today.”
Plumbing
“Precision Plumbing here. Leave your name, number, address, and what’s going on. If water’s actively leaking, shut off the main if you can and say ‘leak’ in your message.”
HVAC
“Hey, thanks for calling Summit Heating and Air. Leave your name, number, and address, and tell us if it’s not heating, not cooling, or needs a tune-up.”
Electrical
“You’ve got Carter Electric. Leave your name, number, address, and a quick note about the job. If you smell burning or see sparks, call 911 first.”
House cleaning
“Hi, thanks for calling Bright Home Cleaning! Leave your name, number, and town, and let us know if it’s a one-time, move-out, or regular clean.”
Recording tip: find a quiet room (not the truck), and take 9 takes if you need 9. More tips in our guide to a professional voicemail greeting.
Rather not deal with it? We’ll handle it
The other catch: on your personal cell, your mom hears your business greeting too.
With GBPN, you get a separate business number for $30 a month total, taxes and fees included. We record your greeting for you, with your business name. You don’t have to record a thing.
You also get:
- A business number that rings the cell you already carry. No second phone.
- Business calls that announce themselves before you pick up, so you know when to answer with your business name.
- Business hours, so after-hours calls go to voicemail while your phone stays on for family.
- Voicemail to email as text, so you can read messages between jobs.
30-day money-back guarantee if it’s not for you.
See available business numbers
FAQ
How long should a business voicemail greeting be? 10 to 30 seconds. If you run out of breath recording it, it’s too long.
Should I put my hours in my greeting? If you have set hours, yes. Just update it when they change.
Should I say when I’ll call back? Yes, but be real. Say “today” only if you’ll actually call today.
Can I use my first name? Sure. For a one-person shop it builds trust. Just say the business name too.
What should I ask callers to leave? Name, number, address, and a quick note about the job.
Written by the GBPN team
We're a family-owned company that has set up business phone numbers for small businesses since 2017. We write these guides from what we hear from owners every day.