Delete Your GBPN Account

Request Account Deletion

Start a permanent account and data deletion request

What to include

• Your full name
• The email address associated with your account
• Your GBPN business phone number
• Whether you need to port your number before deletion
• Whether you also need help canceling an active subscription

For your security, do not send your password, payment-card number, voicemail content, or text message content. We may ask for additional information to verify that you control the account.

Before You Delete

Protect anything you want to keep

Cancel your subscription

Uninstalling the GBPN app does not cancel your subscription. You can cancel through the billing settings in your account dashboard, or ask support to cancel it as part of your deletion request. Your subscription is canceled when you receive our cancellation confirmation.

Port your business number first

If you want to keep your GBPN business phone number, begin the port-out process before account deletion is completed. Tell us in your request that you are porting the number so we can coordinate deletion with the transfer. Under our Terms of Service, you have 30 days after cancellation to initiate a port-out request.

Save anything you need

Export or save any contacts, messages, voicemails, recordings, call history, or other account information you need before requesting deletion. Deleted data cannot be restored.

Data We Delete

Information removed with your GBPN account

After we verify and complete your request, we delete or de-identify the data associated with your account, including:

• Account profile, contact information, preferences, settings, and authentication data
• Contacts and account notes
• Call logs and call-related metadata
• Text message content and metadata stored with your account
• Voicemail recordings and transcriptions
• Call recordings stored with your account
• Device and app-usage information associated with your account

We also instruct service providers that process this data on our behalf to delete it, subject to their legal and regulatory obligations. Data that has been de-identified so it can no longer reasonably be linked to you is not personal account data.

Data We May Retain

Limited records kept for legal, security, and regulatory purposes

We retain only limited information when there is a legitimate reason to do so. Retained information is not used to continue providing your deleted account or for marketing.

• Billing, payment, and tax records: retained for up to 7 years to meet accounting, tax, audit, and legal requirements.
• Security, fraud-prevention, dispute, and legal records: retained only for as long as reasonably necessary for the applicable purpose or required by law.
• Deletion-request records: limited information may be retained to document that we received and completed your request and to prevent unauthorized account access.

Telecommunications carriers, payment processors, message recipients, or other independent third parties may retain records under their own legal obligations and privacy policies. See our Privacy Policy for more information.

Verification & Timeline

What happens after you submit a request

1. We acknowledge your request and may ask you to verify your identity and account ownership.
2. We confirm any subscription-cancellation or phone-number porting steps that still need attention.
3. We close your account and delete the associated data described on this page.
4. We email you when the request is complete.

We aim to complete verified deletion requests within 30 days. If we need additional time because of a legal requirement or an unresolved number transfer, we will explain the reason and the expected timing.

Once deletion is complete, your account cannot be reactivated and deleted information cannot be recovered. Your business phone number may be released unless it has been successfully ported to another provider.

Get Help

Questions or trouble accessing your account

If you cannot access the email address associated with your account, or if you need help with cancellation or number porting, email support@gbpn.com or call (844) 822-2255. Our team will help verify your identity and continue the request without requiring you to reinstall the Android app.