Dialpad is a capable platform with real-time AI, video meetings, and desk phones, built for teams that are growing fast. For a small crew, automatic call recording means the Pro plan with a 3-seat minimum, texting is metered, and refunds end after 3 days.
We’re GBPN, so we’re not neutral. That’s why every fact about Dialpad on this page links to its source: their own website, their help center, their terms of service, their status page, the Internet Archive, or public reviews. Checked October 3, 2026, at monthly prices.
Apples to apples, for 3 people
GBPN
$30
a month, taxes and fees included
Dialpad Pro
$105
a month, plus taxes and fees
Automatic call recording, which GBPN includes, needs Pro, and Pro has a 3-seat minimum.
Need less than that? Price it for what you needWhat it costs
Dialpad’s lowest price leaves out features most businesses use. Pick what you need, and we’ll show the cheapest Dialpad plan that has all of it.
People who answer calls or texts
Dialpad charges for each one. GBPN doesn’t.
GBPN
$30
a month, whole team. Taxes and fees included.
Dialpad Pro
$105
a month: 3 × $35. Plus taxes and fees.
Dialpad costs $75 more a month. That’s $900 a year.
Dialpad adds taxes, regulatory fees, and surcharges at checkout, plus per-text charges past the free allowance.
Why this plan
No Dialpad plan has
Only with GBPN
GBPN doesn’t do
If you need these, Dialpad may be the better fit. We’d rather tell you now.
Dialpad prices are its monthly-billing prices from its pricing page, checked October 3, 2026.
On top of Dialpad’s plan price
With GBPN
Dialpad prices are per user, billed monthly. Annual billing is lower ($15 and $25 per user), but annual plans aren’t refundable and renew automatically.
Beyond the price
The things that matter on a busy day, with the proof next to each one. Click any screenshot or quote to see the original.
Call recording
On Dialpad’s Standard plan, calls aren’t recorded automatically. Someone has to press Record during each call. Automatic recording is on Pro, which is $35 per person a month with a 3-seat minimum.
So a one-person shop that wants every call recorded pays for three seats: $105 a month before taxes and fees.
With GBPN
GBPN records every call automatically, keeps it until you delete it, and adds an AI summary, all in the $30.
Texting
Dialpad includes 250 outgoing texts per person each month, but only on each person’s own number. Its help center says the allowance doesn’t apply “on shared lines.” Beyond it, every outgoing text costs $0.008 and every picture message $0.024.
Dialpad also says it bills “for messages marked as Undelivered.” In May 2022, Standard was $20 a month billed monthly and listed “Unlimited SMS & MMS.” Today it’s $27, with the 250-text allowance.
With GBPN
GBPN includes unlimited texting and picture messages on your shared business number, and we don’t add registration fees to your bill.
“Dialpad does bill for messages marked as Undelivered”
The fine print
Dialpad refunds a cancellation only “within 3 days of the transaction date.” Its terms renew plans automatically for the same length unless you give notice 30 days before the end, and if you leave an annual term early, you’re “responsible for all charges for any remaining time.”
With GBPN
GBPN has no contract, and you get a 30-day money-back guarantee.
“If the cancellation is within 3 days of the transaction date for both monthly and annual billing on the credit card, a refund will be processed.”
“you are responsible for all charges for any remaining time left on the Annual Term”
Who you’re buying from
Dialpad has raised $418 million from investors including ICONIQ, OMERS, GV, and Andreessen Horowitz, and its last round valued it at $2.2 billion. Its CEO has said he expects Dialpad to grow to over $1 billion in annual revenue. Its newest products are AI agents and contact centers, sold through its sales team.
Our read: Investors at that scale need big customers and fast growth. A small crew that just needs its phone to ring and its texts to send isn’t where that money is aimed.
With GBPN
GBPN is family owned by Eric and Kaitlin Turner, self-funded since 2017, with no investors.
“To date, Dialpad has raised $418 million in capital”
“we believe we’ll grow to over $1 billion in annual revenue in the next few years”
In their own words
r/dialpad is a small subreddit. The posts that get the most replies are about texting registration that never clears, charges people say they didn’t expect, and accounts or numbers that disappear.
Read r/dialpad yourself ↗
Ratings elsewhere, October 3, 2026
Most Dialpad reviews are positive, and plenty of customers love the app. The themes below come from the rest.
Months of rejections and delays before texting works.
“Dialpad has continuously failed our registration efforts, delayed approvals, and provided little to no support.”
“SMS registration is impossible to pass.”
Licenses people say they were sold, and refunds they didn’t get.
“I've been trying to get this issue resolved for 5 months, but they’ve stopped responding.”
“They completely lied to us with respect to pricing on the sales call and are now refusing to do any refunds after the fact.”
A business number gone, and an account shut without a reason.
“Dialpad won't tell me how it got ported away or why it was allowed to happen.”
“Dialpad just suspended and shut down my account and won't tell me why.”
Don’t take our word for it.
Read r/dialpad yourself ↗Sorted by New, so you see what it’s like this week. Read a few pages.
Swipe the table sideways to see every plan.
Switching
Keep your Dialpad number. Start the move with us before you cancel Dialpad, and we move it to GBPN for free, usually in 7 to 10 business days. Calls keep working the whole time. If you’re on an annual plan, check your renewal date first.
How keeping your number worksFor a team, yes. Dialpad Standard is $27 per person a month billed monthly, and automatic call recording needs Pro at $35 per person with a 3-seat minimum: $105 a month before taxes, fees, and per-text charges. GBPN is $30 a month for the whole team with taxes and fees included.
Only on Pro and Enterprise. On Standard, someone presses Record during each call. GBPN records every call automatically.
Dialpad includes 250 outgoing texts per person each month on their own number, not on shared lines. After that, each text is $0.008 and each picture message $0.024, and Dialpad bills for texts marked undelivered. GBPN includes unlimited texting.
Dialpad refunds a cancellation only within 3 days of the charge, and annual plans renew automatically unless you give 30 days’ notice. GBPN has a 30-day money-back guarantee and no contract.
Yes, for free. Start the move before you cancel Dialpad. It usually takes 7 to 10 business days.
One flat price for your whole team, set up for you by a real person you can call. Keep your current number for free.
Works instantly · $30/mo flat · 30-day money-back guarantee
