GBPN vs Quo(formerly OpenPhone)

On Quo’s Starter plan, help comes by email ticket. Business adds live chat, 7 AM to 4 PM Pacific. To talk to a person on the phone, you need Scale, Quo’s top plan, at $47 per person each month. Phone support runs Monday to Friday, 8 AM to 5 PM Pacific.

Quo’s own blog, in March 2026, said it had “about 12 reps for phone support.”

When a phone line stops working, you don’t want to open a ticket and wait. That is why so many Quo customers end up asking for help in public, on Reddit.

Calls in the Quo app travel over the internet: your Wi-Fi or your phone’s data. Quo’s pricing page says you can call “as long as you have an internet connection.” On a weak signal, internet calls can lag, cut out, or drop.

In September 2026, a customer posted “Quo is essentially a landline.” Quo’s team replied: “Carrier calling is something we hope to offer in the future.” Some owners in that thread return calls from their personal cell instead.

To be fair, plenty of Quo customers use it in the field with no trouble. It depends on your signal, your phone, and where you work.

Quo advertises “$15 per user.” That is the Starter plan when you pay for a year up front. Month to month, Starter is $19 per person.

The features most businesses use sit one or two plans up. The calculator above shows which plan each one needs.

It wasn’t always this way. In December 2022, OpenPhone’s basic plan included a phone menu and call recording, at $13 per person billed yearly. By 2024, phone menus had moved up to Business.

Quo’s help center says you can’t move your number to another company during the free trial. Once customers know your number, leaving takes planning.

Quo publishes a status page, which is more than many companies do. It shows a full calling outage on July 27, 2026 that lasted 3 hours and 37 minutes, and another on October 1, 2026 that lasted 53 minutes.

In June 2026, an incident broke the message that tells callers they are being recorded, and picture messages failed to send for about two days. In July, a login outage hit, and customers on r/quo said the status page wasn’t showing it.

Every phone service has bad days, GBPN included. The question is what you can do on that day. On Quo’s Starter plan, the answer is an email ticket.

Quo, formerly OpenPhone, has raised about $161 million: $2 million in 2020 led by Slow Ventures, $14 million later that year led by Craft Ventures, $40 million in 2022 led by Tiger Global, and $105 million in 2025.

Most of the 2025 money, $96 million, came from General Catalyst’s Customer Value Fund. It is there “to finance sales and marketing,” and Quo pays it back “plus a capped profit.”

When it rebranded, Quo’s CEO wrote, “We never set out to be just another phone system.” Today its pricing page opens with “Quo Agent is here,” an AI product. Some long-time customers on r/quo say the basics have slipped while the AI features pile up.

US carriers make every business register before it texts from a local number. Quo passes the costs to you: $19.50 once, then $1.50 to $3 every month, and $15 each time a registration is rejected and sent again. Taxes and fees are added at checkout.

Registration is where many small businesses get stuck. On r/quo, a self-employed owner without an EIN called it “impossible.” Quo’s team replied that they “could have told you upfront what’s possible and what’s not.”